Yes, Cezanne is easier, faster, and safer, and gives very similar results to formaldehyde-based formulas without the formaldehyde-related eye and respiratory irritations. Although some stylists will continue to use formaldehyde-based formulas, increasing numbers of stylists and their clients are requesting an alternative to this toxic ingredient. Stylists also like the distinct advantages including:

1. Ability to color hair the same day before or after a Cezanne treatment.
2. Hair still holds a curl after treatment.
3. No waiting period, meaning the client can work out, swim, wash their hair, use pins, and wear hair ties immediately after the treatment.

Here are some things that might have happened with the client who did not experience the same longevity as your other clients:

1. Treatment coverage was not adequate. Be sure to comb through the hair with a fine-tooth comb to ensure complete coverage. Leave the treatment in the hair for 30 minutes for Classic and Classic Blonde Treatments and 15 minutes for the Express and Express Blonde Treatments.
2. Over-rinsing. After the rinse, the hair should feel like it has had a deep conditioning treatment. 
3. Less-than-thorough blowdry. Do a meticulous blowdry, per the directions: “Using a blow-dryer set on medium heat and high airflow, use a vent brush or fingers to remove excess water if dripping wet. Section the hair and use a round brush to make the hair as smooth as possible. Make sure the hair is 100% dry.
4. Less-than-thorough flat ironing. Using an average flat iron heat setting of 380-410 F (193-210 C), take small one-half-inch sections, concentrate at the roots, and meticulously flat iron until the hair is shiny. Remember that you need enough heat for each hair type and texture to get the silky, shiny, sealed result you’re looking for. Fragile, delicate hair may require less heat while stronger, coarse hair may require more heat.
5. Schedule a post-treatment consultation with the client to see and feel the client’s hair. A redo can be done after 2 weeks with 3-4 shampoos during that timeframe.

No, while it reduces frizz and delivers smoother and more manageable hair, it is not a lye relaxer or Japanese straightener and will not deliver identical results.

The results achieved are more like a formaldehyde-based keratin treatment without formaldehyde and the associated risks.

Yes, Express & Express Blonde treatments will resist humidity & frizz and deliver smoother, more manageable hair similar to the Classic & Classic Blonde treatments, but will not last as long.

The Classic Treatments are the platinum standard and will deliver the best results and last the longest. Express takes about half the amount of time to perform than the Classic Treatment does. Some clients may not want to pay the price for The Classic Treatment but still want a great result at a more affordable price. The Express Treatments are great for the client who wants to get in and out of the salon faster or for the client who comes in frequently and would like a smoothing treatment on a more regular basis. It’s also ideal for quick touch-ups like taming baby hair, bangs, or an unruly cowlick. Express treatments will last up to 10 weeks. The amount of time varies by the client's hair type, texture, and maintenance routine.

The lingering scent is a natural byproduct of keratin and may be present after the first shampoo and last three to four shampoos, only when hair is wet. If the scent is excessive and lasts longer than five shampoos, please consult with the client so you can address the issue on sight.

Unlike most smoothing treatments, clients can wash their hair, work out, wear ponytails or clips, and use styling products immediately after getting a Cezanne treatment.

Yes, any hair type and texture—no matter how colored, bleached, highlighted, or damaged—can receive a Cezanne Keratin Smoothing Treatment. Cezanne can also be applied over other chemical treatments, such as Japanese straighteners and relaxers.

Yes, it works great on natural/kinky-curly hair and can be applied directly over relaxed hair. For women whose hair is natural or transitioning from a relaxer, it will reduce bulk, soften hair, and define curl. The Cezanne Express Treatments will reduce frizz and deliver smoother, more manageable results, but please advise the Express client that it will not be as effective or long-lasting as the Cezanne Classic or Classic Blonde Keratin Smoothing Treatment.

No, Cezanne makes hair stronger, healthier, and improves texture with repeated use.

Here are some things that might have happened with the client who did not experience the same longevity as your other clients:

1. Treatment coverage was not adequate. Be sure to comb through the hair with a fine-tooth comb to ensure complete coverage. Leave the treatment in the hair for 30 minutes for Classic or Classic  Blonde and 15 minutes for the Express Treatment.
2. Over-rinsing. After the rinse, the hair should feel like it has had a deep conditioning treatment. 
3. Less-than-thorough blowdry. Do a meticulous blow dry, per the directions: “Using a blow-dryer set on medium heat and high airflow, use a vent brush or fingers to remove excess water if dripping wet. Section hair and use a round brush to get hair as smooth as possible. Make sure the hair is 100% dry.
4. Less-than-thorough flat ironing. Using an average flat iron heat setting of 380-410 F (193-210 C), take small one-half-inch sections, concentrate at the roots, and meticulously flat iron until the hair is shiny. Remember that you need enough heat for each hair type and texture to get the silky, shiny, sealed result you’re looking for. Fragile, delicate hair may require less heat while stronger, coarse hair may require more heat.
5. Schedule a post-treatment consultation with the client to see and feel the client’s hair. A redo can be done after 2 weeks with 3-4 shampoos during that timeframe.

Sometimes, a slight color and texture change happens over time or by the batch you receive. It may even appear a bit lumpy, but this is just the nature of the aloe vera when combined with our low pH technology. This is not a problem and does not impact performance. Remember to shake well before using. A gentle whisking of the treatment while in the application bowl will return the treatment to its original viscosity. 

It is recommended to wait at least two weeks or three to four shampoos. This will help remove possible residual keratin and allow for more even absorption of the treatment.

No. You may see vapor when you blow-dry or flat iron, but this is primarily steam and does not contain any carcinogens. A large amount of vapor is not normal and is the result of too much product left in the hair or not enough blow-drying before applying the flat iron.

You do not need to wear gloves while applying Cezanne. You may want to wear gloves, however, since the treatment has a low pH and may irritate abrasions on hands and cuticles.

The average rinsing time is 20 seconds to 3 minutes. The timing is determined by the length and density of the hair, and how much treatment has been applied.  Leaving too much product in the hair will not impact the result, but it will be harder on you and take longer to get the hair 100% dry during the blow dry. It can also cause unnecessary color lifting. A lingering scent is a natural byproduct of keratin and may be present after the first shampoo and last three to four shampoos. If an excessive scent is present, shampoo twice with Cezanne Clarifying Shampoo and condition with Cezanne Perfect Moisture Conditioner.

No, many stylists report it is easier and takes less time to apply.

The low pH of the product might cause a slight tingling if they have sensitive skin or abrasions on the scalp. Avoid aggressively scrubbing the scalp during clarification and apply the product 1/4” (6.35 mm) from the scalp. Do not apply directly to the scalp. During the rinse, remove the treatment from the scalp by turning the water pressure down and concentrating the nozzle on the scalp.

An allergy alert test must be performed 48 hours prior to the application of a Cezanne Keratin Smoothing Treatment even if you have used Cezanne or another smoothing product in the past. To perform an allergy alert test, gently cleanse a small area behind the ear. Using a sterile cotton swab and the exact treatment, apply a small amount to the skin area behind the ear. If the test area does not show signs of redness or irritation, it is safe to proceed with the treatment. If the area becomes red or does show signs of irritation, do not proceed with the Cezanne treatment service.

Since virgin or coarse/resistant hair is generally resistant to all treatments, here are some tips that may help:

1. When clarifying the hair, mix half Cezanne Clarifying Shampoo and half 20 volume cream developer. Let sit on hair for 3 minutes, rinse, and repeat.
2. Make sure the hair is 100% dry before applying the treatment.
3. Comb the hair to evenly distribute the treatment during the application.
4. Place the client under a heat lamp on low to medium heat while the treatment is in the hair, rotating the hair position every 10 minutes. If their hair is long, use a clip to put it up. A processing cap is optional.
5. Allow hair to cool 100% before rinsing. Rinse per instructions.
6. Blow dry the hair thoroughly, getting it as smooth as possible. Follow up with meticulous flat ironing, using small one-half-inch sections until the hair is very silky. Increasing the flat iron temperature will get the silky result faster, but you need to make that decision based on the individual client and the health of the client’s hair.

Cezanne Express and Express Blonde Keratin Treatment is easy to use on virgin hair. Follow these simple tips to get great results.

1. When clarifying the hair, mix half Cezanne Clarifying Shampoo and half 20 volume cream developer. Let sit on hair for 3 minutes, rinse, and repeat.
2. Softly towel dry the hair before applying the treatment.
3. Comb the hair to evenly distribute the treatment during the application.
4. Place the client under a heat lamp on low to medium heat during the 15 minutes the treatment is in the hair, rotating the hair position every 5 minutes. A processing cap is optional. 
5. Allow hair to cool 100% before rinsing. Rinse per instructions. Do not over-rinse!
6. Blow dry the hair thoroughly, getting it as smooth as possible. Follow up with meticulous flat ironing, using small one-half-inch sections until the hair is very silky. Increasing the temperature of the flat iron will get the silky result faster, but you need to make that decision based on the individual client and the health of the client’s hair.

All the hair must be completely covered, but it’s crucial that the ends are completely saturated, since they tend to be the driest and most porous.

It is very important. Doing a meticulous blowout and getting the hair 100% dry is the first step in sealing the treatment into the hair. The smoother the blow dry, the less flat ironing will be necessary to get the silky, shiny results, which is healthier for the hair.

No, practice good judgment when using the flat iron. While increased heat and more passes may yield an immediate sleeker, shinier result, the high heat may affect the integrity of the hair. Increased heat may also impact lifting of color as you are adding that to a product with a low pH.

We do not recommend adding anything to the Cezanne Treatments as that changes the formulation and can cause unsatisfactory results. Cezanne is already a product that helps repair and strengthen the hair strand. If you use a bond repairing product with your client's color, we recommend not to color the same day as a Cezanne Treatment. 

Yes, as long as the extensions are made of human hair and the bond is avoided during flat ironing. For recommendations, please contact the manufacturer of the extension brand.

Yes, but use caution when blow drying and flat ironing the hair. The line of demarcation is delicate. You will likely not need the average recommended temperature of 380-410°F (193-210°C). Start low and work your way up to a temperature where you only need a few passes to get the hair silky.

If you miss this step, don’t worry. Although it’s not recommended, there will be no damage and your client’s hair will be fine. It may take longer to blow dry the hair and get it silky with the flat iron. You’ll also get more steam during the blow dry and flat iron. The hair will feel heavier and won’t look as shiny as you want. If you forget to rinse, add one step at the end—simply wash your client’s hair after the service with the Cezanne Perfect Moisture Shampoo and Conditioner and style as desired. The client may experience a lingering scent to the hair for the first three to four shampoos. This scent will dissipate after a few shampoos and is only noticeable when the hair is damp. 

No, this will not affect the condition of the hair or the treatment. It may, however, cause unnecessary color lifting if too much product is left in the hair. If you feel that too much was left as you are blow-drying, take the client back to the shampoo bowl and rinse again. If you are finished with the treatment and the hair feels heavy or gummy, your client may need to wash their hair a few times before that heavy, gummy feeling goes away. They can wash hair immediately with Cezanne Perfect Moisture Shampoo and Conditioner.

The average rinsing time is 20 seconds to 3 minutes. The timing is determined by the length and density of the hair, and how much treatment has been applied. You will get used to this very quickly. Leaving too much product in the hair will not impact the result, but it will be harder on you and will take you longer to get the hair 100% dry during the blow dry. It can also cause unnecessary color lifting.

Hair can feel gummy and difficult to blow-dry if too much product was applied during the treatment and was not fully rinsed out. This is common with very long, thick, or coarse hair, which may require a longer rinse. If this happens, you can re-rinse the affected areas before the final blow-dry. If the hair feels heavy and gummy after the treatment, take the client back to the shampoo bowl to wash and style again. Clients can also wash and style their hair at home immediately, as there is no wait time to wash after the treatment.

A strand test is recommended to determine if the hair is suitable for a Cezanne treatment based on the condition of the hair and the results of the strand test.

No, Cezanne does not recommend using our treatments with clients who are actively using Minoxidil. Minoxidil stimulates the scalp to encourage blood flow for hair growth. The active ingredients can irritate the areas of the scalp where Minoxidil is applied. It is best to wait one week after a client stops actively using Minoxidil to get a Cezanne treatment.

Unlike most smoothing treatments, clients can wash their hair, work out, wear ponytails or clips, and use styling products immediately after getting a Cezanne treatment.

Cezanne aftercare with keratin-extending ingredients is recommended. If Cezanne aftercare is not used, avoid products that contain sodium, sulfates, baking soda, parabens, phthalates, and vinegar.

Yes, you can swim immediately after the Cezanne treatment but chlorine and salt water can dry the hair. Instruct your client to apply Perfect Moisture Conditioner before swimming and to rinse with warm water immediately after getting out.

Yes, although Cezanne delivers similar results as formaldehyde-based smoothing treatments, it does not make your hair flat and allows you to curl and add volume.

Yes, you can swim immediately after the Cezanne treatment but chlorine and salt water can dry the hair. Instruct your client to apply Perfect Moisture Conditioner before swimming and to rinse with warm water immediately after getting out.