Great shampoo, not much lather but assuming it doesn't strip hair
Hi there! Thank you for taking the time to leave a review for our Perfect Moisture Shampoo. We're happy to hear that you're enjoying it and appreciate your feedback. Sulfate-free shampoos naturally lather less than traditional ones. Thank you for giving it a try!
I love the product, however, the new container is ridiculous. Ridiculous. You have to dig out the last quarter of it with your finger because it's in a square container. Whoever thought this was a good idea needs to rethink the whole concept of customer service and loyalty.
And I wrote to Cézanne because this product isn’t great, but they did not respond and you can’t return anything. So be sure before you buy. It sucks because I did the salon treatment for $500 so you would think you’d get a product or 2 or a sample at least when spending that much and of course you want to use their brand to extend your $500 treatment so you basically have to gamble and spend even more to see if you like these products as the salons don’t carry them. Not very customer friendly or helpful and a strange way of non-marketing your products.
Thank you for taking the time to share your feedback. We sincerely regret that you did not receive a response from our team, and we apologize for any inconvenience this may have caused.
Please be assured that we are committed to providing the highest level of customer service. A representative from our team will be reaching out to you directly to offer further assistance.
We greatly appreciate your continued support and thank you for choosing our product.
Seems fine, nothing good or bad, but you need a lot.
Hi there! Thank you for reaching out and sharing your experience with the Perfect Moisture Shampoo. We're sorry to hear that it didn't meet your expectations. Your feedback is important to us and we'll be sure to pass it along to our team. We understand that sulfate-free shampoos may require a slightly different usage technique to get the best results. Here are a few application tips that our customers have found helpful: Start with thoroughly wet hair, dispense the shampoo into your hand and add a bit of water to create a light foam before applying, gently massage it through your hair and scalp, and if you desire more lather, add more water instead of shampoo, rinse thoroughly and repeat the shampoo. On the second wash you'll notice a deeper cleanse. Everyone's hair is different, so feel free to adjust based on your needs. Thank you again for your feedback!
Hard to get out of the bottle. It’s thick and nozzle isn’t great.
Hi there, thank you for your review of our Perfect Moisture Conditioner. We're happy to hear that it's working well for you. We apologize for the difficulty you've had with the bottle and nozzle. We'll definitely pass along your feedback to our team.
Best smoothing system ever!!
Hi there! We are so happy to hear that you love our Classic Keratin Smoothing Treatment! Thank you for sharing your positive experience with us. We strive to provide the best products for our customers, and we are thrilled that our smoothing system has met your expectations. Thank you for choosing us!
After giving my client a Cezanne Classic Blonde Smoothing Treatment, I sent her home with the Cezanne Ultimate Blonde Shampoo which " is designed for daily use to maintain and protect the treatment's longevity". However, she just texted me and said that it's turning her hair blue. I am embarassed!
Hi there, thank you for sharing your concern with us. Our Ultimate Blonde Shampoo is a toning shampoo which can be used as needed. If the shampoo is over-depositing when used daily, we recommend alternating it with our Perfect Moisture shampoo to determine the perfect toning for the hair. Thank you for choosing our product!
Not happy with the new product. I don’t think it works as well for the frizz as the old product .
Hi there! Thank you for taking the time to leave a review. We're sorry to hear that you're not completely satisfied with our new Perfect Moisture Shampoo. We understand that change can be difficult. We’d love for you to give the aftercare another try using the application tips below — many customers find that a slight adjustment in usage makes a noticeable difference. Everyone’s hair is different, so feel free to adjust based on your needs! We value your feedback and thank you for your loyalty and for choosing our product. Have a great day!
Perfect Moisture Shampoo:
This concentrated, sulfate-free formula provides a gentle cleanse. Since sulfate-free shampoos naturally lather less than traditional ones, here are a few tips to get the best results:
Start with thoroughly wet hair.
Dispense the shampoo into your hand and add a bit of water to create a light foam before applying.
Gently massage the shampoo through the hair and scalp.
If more lather is desired, simply add more water — not more shampoo.
Rinse thoroughly, then repeat the shampoo. On the second wash, you’ll notice a richer lather and deeper cleanse. Be sure to rinse thoroughly.
Perfect Moisture Conditioner
Apply a small amount to the mid-lengths and ends of your hair — these areas typically need the most conditioning.
Leave on for 1 to 2 minutes, then rinse well.
You need a lot to create a lather and it doesn’t clean as well as the last version. Like the conditioner I don’t like the new fragrance it’s too perfumy.
Hi there,
Thank you for sharing your feedback on our Perfect Moisture Shampoo. We're sorry to hear that it didn't meet your expectations. We appreciate your honesty. Our concentrated, sulfate-free formula is designed to provide a gentle cleanse without excessive lathering. Many customers find that a slight adjustment in usage makes a noticeable difference. To get the best results, we recommend thoroughly wetting your hair, dispense the shampoo into your hand and add a bit of water to create a light foam before applying, gently massaging it through your hair and scalp, if more lather is desired, simply add more water - not more shampoo. Rinse thoroughly and repeat the shampoo. On the second wash, you'll notice a richer lather and deeper cleanse. Be sure to rinse thoroughly. We hope these tips help you achieve the perfect cleanse! Everyone's hair is different, so feel free to adjust based on your needs. Thank you for trying our product.
This new formula doesn’t detangle as well as the previous version. I don’t like the new fragrance. Too perfumy.
Hi there, thank you for your honest feedback. We're sorry to hear that the new formula and fragrance of our Perfect Moisture Conditioner didn't meet your expectations. We truly value your opinion and you taking the time to share your experience. Here is something to consider that may help improve results: Gently squeeze out excess moisture from the hair before applying conditioner, focusing on mid-lengths to ends. Distribute evenly with fingers or wide-tooth comb. Ensure you leave the conditioner on for the recommended time of 1-2 minutes to allow for proper absorption. Thank you for trying our product!
Do not feel the results last that long, only a few weeks
Hi there, thank you for your feedback on our Express Keratin Smoothing Treatment. We're sorry to hear that you didn't feel the results lasted as long as you had hoped. Longevity will vary based on hair type, texture, daily maintenance and lifestyle. Our Customer Service Team will be reaching out to you privately to learn more and see how we can assist. Thank you for choosing our product.
I use the classic keratin treatment for my clients who want more manageability with maintaining naturally curly hair. And they have the option to wear silk presses that are lasting.
Thank you for sharing your experience with our Classic Keratin Smoothing Treatment. We're glad to hear that it has helped your clients with maintaining their naturally curly hair and achieve lasting silk presses. We appreciate your support and hope to continue providing you with quality products. Have a great day!
I have the Cezanne hair treatment so I decided to use the Cezanne shampoo and conditioner to help maintain it. The shampoo and conditioner has destroyed my hair. It's brittle and frizzy. My hair was beautiful and smooth from the treatment til I used the shampoo and conditioner. 😞
Hi there, we are so sorry to hear about your experience. We understand how frustrating it can be to not receive the results you were expecting and we want to assure you that this is not the kind of result we want or expect. We would love to help you find a solution to this issue, our customer service team will reach out privately and we will do our best to assist you. Thank you for trying our product.
Doesn’t really do much for my hair
Hi there, thank you for your feedback on our Silky Nourishing Oil. We're sorry to hear that it didn't meet your expectations. We would love to gather more information from you. Customer service will reach out privately. Thank you for giving our product a try.
I don’t like smell and does not make my hair feel soft
Thank you for your honest feedback. We apologize that our Revive Curl Conditioner did not meet your expectations in terms of scent and softness. Please know that we value your opinion and will take it into consideration as we continue to improve our products. Thank you for choosing our brand.
shampoo does not lather enough and doesn't make my hair feel clean
Hi there, thank you for your feedback on our Revive Curl Shampoo. We're sorry to hear that it didn't meet your expectations. Our shampoo is designed to be sulfate-free which may result in less lather, but it still effectively cleans and nourishes your hair. Customer service will reach out privately to see if we can better assist. Thank you for giving our product a try.
This scent isn’t as good. It also doesn’t really feel like it’s cleaning my hair because it doesn’t bubble up so I just end up using more and more product.
Hi there! Thank you for your feedback on our Perfect Moisture Shampoo. We're sorry to hear that the new scent doesn't meet your expectations and that it doesn't feel as though it's cleaning your hair. Our concentrated, sulfate-free formula is designed to provide a gentle cleanse without excessive lathering. To get the best results, we recommend thoroughly wetting your hair, dispense the shampoo into your hand and add a bit of water to create a light foam before applying, gently massaging it through your hair and scalp, if more lather is desired, simply add more water - not more shampoo. Be sure to rinse thoroughly and repeat the shampoo. On the second wash, you'll notice a richer lather and deeper cleanse. Be sure to rinse thoroughly. We hope these tips help you achieve the perfect cleanse! Everyone's hair is different, so feel free to adjust based on your needs.
So many of my cezanne clients say it is life altering. Not having to worry about getting caught in the rain is wonderful!
I’ve used cezanne since it first came out and I can say I’ve never had a client not love it. I also feel more comfortable with it not having formaldehyde like the previous keratin treatments.
Thank you for your amazing review! We are thrilled to hear that our Classic Keratin Smoothing Treatment has been life changing for you and your clients. It's great to know that you feel more comfortable using our product without formaldehyde. Thank you for choosing us!
A little goes a long way
Hi there, thank you for your review! We're so happy to hear that you're enjoying our Silky Nourishing Oil. A little definitely goes a long way with this product. Thanks for sharing your experience!
Scent is much more pleasant
Thank you for your positive feedback! We are thrilled to hear that you enjoy the scent of our Perfect Moisture Shampoo. Thank you for choosing our brand.
Hair is softer, less dry
Hi there! We're so glad to hear that our Perfect Moisture Conditioner has helped make your hair softer and less dry. Thank you for taking the time to leave us a review. We truly appreciate it.
Glad we bought this. Good result!
Very helpful staff handling order!
Hello there! Thank you for leaving such a positive review for our clarifying shampoo. We're thrilled to hear that you're happy with the results and that our staff was helpful in handling your order. We appreciate your support and hope to continue providing you with great products and service. Have a wonderful day!
Worth every penny, makes my hair soft and manageable
Hi there! We are so happy to hear that the Perfect Moisture Shampoo works well with our conditioner and that it makes your hair soft and manageable. Thanks for your support!
Wow this conditioner makes my hair soft and less frizzy
Hi there! We're thrilled to hear that the Perfect Moisture Conditioner is making your hair softer and less frizzy. Thank you for choosing our conditioner and we hope it continues to meet your hair needs. Have a great day!
The classic keratin treatment is everything!
I work with all textures of hair, but this particular treatment was done on 4A textured, grey hair — and let me tell you, the results are still holding strong! The keratin really helped smooth and tame those wiry greys, leaving her hair soft, shiny, and manageable.
Highly recommend for anyone dealing with resistant or grey hair!
Hi there! Thank you so much for your amazing review of our Classic Keratin Smoothing Treatment. We're thrilled to hear that it worked wonders and that the results are still holding strong. We're happy to have helped tame those wiry greys and leave the hair soft, shiny, and manageable. Thank you for recommending our product to others. We really appreciate it! Have a great day.